Brief Description Business Process: 5.3.2.1 CC&B v2.5 Manage Field Activities and Field Orders Process Type: Sub-Process Parent Process: 5.3.2 CC&B v2.5 Manage Fieldworks (CCB) Sibling Processes: • 3.3.2.1 CC&B v2.5 Start Premise Based Service • 3.3.2.3 CC&B v2.5 Stop Premise Based Service • 4.2.1.1a CC&B v2.5 Read Meter • 4.2.1.3a CC&B v2.5 Validate Meter Reads • 4.3.2.2 CC&B v2.5 Manage Severance Process • 5.1.5.1 CC&B v2.5 Manage Metered Site • 5.1.5.2 CC&B v2.5 Manage Un-Metered Site • 5.6.3.1 CC&B v2.5 Manage Meters • 5.6.3.2 CC&B v2.5 Manage Items This process describes how work in the field is managed and tracked for an organization. Typically utilities require field visits when: • Customer starts or stops service. • Customer requests check meter or premise • Maintenance of meters and/or premise, or the organization’s other property or equipment • Disconnection due to non-payment of bill • Customer requests restore service due to power outage, or reconnect from disconnection due to non-payment of bill A Field Activity is created in CC&B to perform this work at the Service Point. Different Field activities may be created based on the task to be accomplished, various work crew skills, service types, or other requirements specific for the organization. If there are multiple tasks for the time period, several Field Activities may be grouped together. When the Field Activitys is sent to Field Operations to perform the work it is sent as a Dispatched Field Order for the specified Premise. Field Activities may be created online by the CSR or Authorized User or created automatically as a result of notification from a field technician. Some Field Activities are not dispatched. The Field Activity may be created to document work already done. If a read is scheduled in the near future, CC&B may be able to use this read for starting or stopping service eliminating a separate field visit. Fieldwork results are returned to record and update information in CC&B. Typically the results are uploaded automatically however a CSR or Authorized User may complete a Field Activity and Field Order online.