Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the address and the specific Service Point in CC&B using Control Central Search. When an address is selected, the CSR or Authorized User is automatically transferred to Control Central – Account Information refreshed with the selected customer’s data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer and address such as existing Field Activities. All Service Points for the address will be displayed at Control Central – Premise Tree.