5.3.2.1 Manage Field Activities and Field Orders : Manage Field Activities and Field Orders Detailed Process Model Description : 6.9 Resolve Exception

6.9 Resolve Exception
Reference: Manage Field Activities and Field Orders Process Model - Page 6 for the associated business process diagram.
Actor/Role: CSR
Description: The CSR or Authorized User enters required information in CC&B to resolve the exception. This may include manual entry of information in the Field Activity record, Meter record, Service Point record, or SP Meter/Item History records. Field activities may be canceled and new Field Activities created.

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