5.3.2.1 Manage Field Activities and Field Orders : Manage Field Activities and Field Orders Detailed Process Model Description : 1.2 Gather Requirements and Determine FA Type

1.2 Gather Requirements and Determine FA Type
Reference: Manage Field Activities and Field Orders Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: After discussion with the customer or evaluation of the request, the CSR or Authorized User determines the work to be accomplished in the field.

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