5.3.2.1 Manage Field Activities and Field Orders : Manage Field Activities and Field Orders Detailed Process Model Description

Manage Field Activities and Field Orders Detailed Process Model Description
This section provides a detailed description of the “Manage Field Activities and Field Orders” business process, including:
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1.0 Confirm Service Territory for Service Address
Reference: Manage Field Activities and Field Orders Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: Upon receipt of request, the CSR or Authorized User first determines the address is in the service territory. If not, the CSR or Authorized User refers the caller to appropriate agency and process stops with no further action.

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